Refund Policy

1. Subscription Refunds

You may request a full refund within 7 days of your initial subscription purchase. After the 7-day period, subscriptions are non-refundable. To request a refund, contact us at billing@kevtech.com with your account email and order number.

2. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have paid for.

3. Pro-Rata Refunds

Annual subscriptions cancelled after the 7-day refund window are eligible for a pro-rata refund of unused months, minus a 10% administrative fee, if cancelled due to service issues that we cannot resolve within 30 days of reporting.

4. Service Interruptions

If the Service experiences significant downtime (more than 4 consecutive hours) due to our negligence, we will credit your account with additional service time equal to the downtime period, plus an additional 24 hours as compensation.

5. Non-Refundable Items

• One-time setup or onboarding fees
• Custom development or integration services
• Third-party costs passed through (e.g., WhatsApp message fees)
• Subscriptions cancelled after the 7-day refund window (except as noted above)

6. How Refunds Are Processed

Approved refunds are processed back to the original payment method within 5-10 business days. The timing depends on your bank or payment provider.

7. Plan Changes

Upgrades take effect immediately and are pro-rated. Downgrades take effect at the start of your next billing cycle. We do not issue refunds for downgrades but will credit the difference to your account.

8. Contact

For refund requests or billing questions, contact us at billing@kevtech.com.